Troubleshooting

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Troubleshooting

Sometimes things are not as smooth as they could be, and here's what you need to do

Issue: Waves Keeper user login rejected
Reset waves keeper settings for vires.finance domain if you see this
Go to Waves Keeper -> Settings -> Permission Control -> clear settings for vires.finance domain
Issue: Desktop UI is frozen
1.Disable all auto-translators and other potential on-the-fly DOM editors
2.Allow ALL cookies for vires.finance and waves.exchange domains(if you're using wx signer)
3.Disable popup-blocking(at least temporarily).
Issue: Signer Error 1004
Possible reasons: the user is in Incognito mode or has disabled cookies
Issue: Signer Error 1001
Signer error 1001
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You are experiencing issues connecting to https://nodes.wavesnodes.com(the default endpoint for waveskeeper). This issue is usually temporary, you can either retry instantly or with a few minutes, of change waves keeper settings to connect to any other waves mainnet node.
https://nodes.wavesnodes.com/
Issue: Unable to login, login cancelled, etc
Make sure your browser(mobile or desktop) allows cross-site cookies. On iOS, it might be called "Prevent cross-site tracking" feature that needs to be turned off.
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Issue: Brave Browser and waves.exchange signer with seed
If this happens, you need to 1.allow popups and 2.enable cookies
1. allow popups
Allow all cookies for vires.finance
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Issue: Mobile UI
In rare cases of ui being frozen, no buttons can be pressed. This happens due to waves.exchange signer opening a background window to access cookies instead of just popping up iframe within the interface. The issue is probably related to GC/thread management of mobile operating systems.
1. Open the tabs in your mobile browser and close "invisible" signer tab:
Invisible waves.exchange signer tab on iOS
 
Close the invisible waves signer tab, try to access the vires.finance interface again,
Close the vires.finance tab,
Open waves.exchange in a new tab,
Open the app in a new tab;
2. Allow ALL cookies for vires.finance and waves.exchange domains:
navigate to Settings -> Site Settings -> Cookies -> Allow cookies
Allowing all cookies on Android
 
3. Disable popup-blocking(at least temporarily).
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Last modified 10mo ago

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Issue: Waves Keeper user login rejected

Issue: Desktop UI is frozen

Issue: Signer Error 1004

Issue: Signer Error 1001

Issue: Unable to login, login cancelled, etc

Issue: Brave Browser and waves.exchange signer with seed

Issue: Mobile UI