Troubleshooting
Sometimes things are not as smooth as they could be, and here's what you need to do
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Sometimes things are not as smooth as they could be, and here's what you need to do
Last updated
Was this helpful?
Go to Waves Keeper -> Settings -> Permission Control -> clear settings for vires.finance domain
Disable all auto-translators and other potential on-the-fly DOM editors
Allow ALL cookies for vires.finance and waves.exchange domains(if you're using wx signer)
Disable popup-blocking(at least temporarily).
Possible reasons: the user is in Incognito mode or has disabled cookies
You are experiencing issues connecting to https://nodes.wavesnodes.com(the default endpoint for waveskeeper). This issue is usually temporary, you can either retry instantly or with a few minutes, of change waves keeper settings to connect to any other waves mainnet node.
Make sure your browser(mobile or desktop) allows cross-site cookies. On iOS, it might be called "Prevent cross-site tracking" feature that needs to be turned off.
In rare cases of ui being frozen, no buttons can be pressed. This happens due to waves.exchange signer opening a background window to access cookies instead of just popping up iframe within the interface. The issue is probably related to GC/thread management of mobile operating systems.
Close the invisible waves signer tab, try to access the vires.finance interface again,
Close the vires.finance tab,
Open waves.exchange in a new tab,
Open the app in a new tab;
2. Allow ALL cookies for vires.finance and waves.exchange domains:
navigate to Settings -> Site Settings -> Cookies -> Allow cookies
3. Disable popup-blocking(at least temporarily).
