# Troubleshooting

## Issue: Waves Keeper user login rejected

![Reset waves keeper settings for vires.finance domain if you see this](https://1897045562-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MbfmWt68vgemh1chTQK%2F-MhyhcopUPxYe78QspSx%2F-MhyiT283-dEAOP6Ww-E%2Fimage.png?alt=media\&token=917a2987-6ee7-49c2-b015-227c221df13b)

Go to Waves Keeper -> Settings -> Permission Control -> **clear settings for vires.finance domain**

## Issue: Desktop UI is frozen

1. **Disable all auto-translators** and other potential on-the-fly DOM editors
2. **Allow ALL cookies for vires.finance and waves.exchange domains(if you're using wx signer)**
3. **Disable popup-blocking(at least temporarily).**

## Issue: Signer Error 1004

<div align="center"><img src="https://1897045562-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MbfmWt68vgemh1chTQK%2F-MjtQhq5JDc9RAIsmNrm%2F-MjtQnuCS2gNUp5yITUv%2Ftelegram-cloud-photo-size-4-5922639041260533595-y.jpg?alt=media&#x26;token=f32ead70-9b92-40a9-aa78-01547236cd3f" alt=""></div>

Possible reasons: the user is in Incognito mode or has disabled cookies

## Issue: Signer Error 1001

![Signer error 1001](https://1897045562-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MbfmWt68vgemh1chTQK%2Fuploads%2FZwCWJdraBFMnKV8UCBez%2Ftelegram-cloud-photo-size-2-5415860967943812620-x.jpg?alt=media\&token=4a960c29-1828-4a92-a6b2-78223141b2db)

You are experiencing issues connecting to \*\*<https://nodes.wavesnodes.com**(the> default endpoint for waveskeeper). This issue is usually temporary, you can either **retry instantly or with a few minutes**, of **change waves keeper settings to connect to any other waves mainnet node.**

![https://nodes.wavesnodes.com/](https://1897045562-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MbfmWt68vgemh1chTQK%2Fuploads%2Fm4x4sGqmkSXCLip9HtgY%2Fimage.png?alt=media\&token=e97ced89-37cd-42d5-8e73-3595f8a0965c)

## **Issue: Unable to login, login cancelled, etc**

**Make sure your browser(mobile or desktop) allows cross-site cookies.** On iOS, it might be called "Prevent cross-site tracking" feature that needs to be turned **off**.

<img src="https://1897045562-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MbfmWt68vgemh1chTQK%2Fuploads%2F9rU2dbV11NlggQfo5AHe%2Ftelegram-cloud-photo-size-5-6283050015018561271-y.jpg?alt=media&#x26;token=78b53735-64ce-45d8-bfc8-b9ce3f7386bd" alt="" data-size="original">

## Issue: Brave Browser and waves.exchange signer with seed

![If this happens, you need to 1.allow popups and 2.enable cookies](https://1897045562-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MbfmWt68vgemh1chTQK%2F-MhE1SZ3DCZYMxwZokkc%2F-MhE4Y6FvD_rSqGm9Zz-%2Ftelegram-cloud-photo-size-4-5823374053468125350-x.jpg?alt=media\&token=69396e3c-8e6d-4953-bd4f-b2ccf68b81c4)

![1. allow popups](https://1897045562-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MbfmWt68vgemh1chTQK%2F-MhE1SZ3DCZYMxwZokkc%2F-MhEDLerN-7RLqJnoUHg%2Fimage.png?alt=media\&token=d37906f8-da87-45aa-ac8b-e37f8b33fbb7)

![Allow all cookies for vires.finance](https://1897045562-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MbfmWt68vgemh1chTQK%2F-MhE1SZ3DCZYMxwZokkc%2F-MhEC-0fvtZFRoG81zxI%2Fimage.png?alt=media\&token=249ae454-dacf-4ab6-a1c7-a7b12e9f7dab)

## Issue: Mobile UI

*In rare cases of ui being frozen, no buttons can be pressed.* This happens due to waves.exchange signer opening a background window to access cookies instead of just popping up iframe within the interface. The issue is probably related to GC/thread management of mobile operating systems.

#### **1. Open the tabs in your mobile browser and close "invisible" signer tab:**

![Invisible waves.exchange signer tab on iOS](https://1897045562-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MbfmWt68vgemh1chTQK%2F-MfqVIkKJhbgbvQlFuuE%2F-MfqaN9bdBYBng7loSjU%2Fimage.png?alt=media\&token=daf5f8bc-ff02-4dba-b87a-f2441b760cb5)

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* Close the invisible waves signer tab, try to access the vires.finance interface again,
* Close the vires.finance tab,
* Open waves.exchange in a new tab,
* Open the app in a new tab;

**2. Allow ALL cookies for vires.finance and waves.exchange domains:**

* navigate to Settings -> Site Settings -> Cookies -> **Allow cookies**

![Allowing all cookies on Android](https://1897045562-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MbfmWt68vgemh1chTQK%2F-MgQRJE5jlt3NkO25qvM%2F-MgQSmOZKMgYmKflEPv0%2Ftelegram-cloud-photo-size-2-5217518669544928732-y.jpg?alt=media\&token=7cdacd23-4afe-476d-9eec-55c204b7dd33)

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**3. Disable popup-blocking(at least temporarily).**

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