# Troubleshooting

## Issue: Waves Keeper user login rejected

![Reset waves keeper settings for vires.finance domain if you see this](/files/-MhyiT283-dEAOP6Ww-E)

Go to Waves Keeper -> Settings -> Permission Control -> **clear settings for vires.finance domain**

## Issue: Desktop UI is frozen

1. **Disable all auto-translators** and other potential on-the-fly DOM editors
2. **Allow ALL cookies for vires.finance and waves.exchange domains(if you're using wx signer)**
3. **Disable popup-blocking(at least temporarily).**

## Issue: Signer Error 1004

<div align="center"><img src="/files/-MjtQnuCS2gNUp5yITUv" alt=""></div>

Possible reasons: the user is in Incognito mode or has disabled cookies

## Issue: Signer Error 1001

![Signer error 1001](/files/hpYwFmuNpVfV0QZw3bDQ)

You are experiencing issues connecting to \*\*<https://nodes.wavesnodes.com**(the> default endpoint for waveskeeper). This issue is usually temporary, you can either **retry instantly or with a few minutes**, of **change waves keeper settings to connect to any other waves mainnet node.**

![https://nodes.wavesnodes.com/](/files/QGiUbdUx8bK0s4HdBa9r)

## **Issue: Unable to login, login cancelled, etc**

**Make sure your browser(mobile or desktop) allows cross-site cookies.** On iOS, it might be called "Prevent cross-site tracking" feature that needs to be turned **off**.

<img src="/files/MrlUF65YpiYWPxZhBBUC" alt="" data-size="original">

## Issue: Brave Browser and waves.exchange signer with seed

![If this happens, you need to 1.allow popups and 2.enable cookies](/files/-MhE4Y6FvD_rSqGm9Zz-)

![1. allow popups](/files/-MhEDLerN-7RLqJnoUHg)

![Allow all cookies for vires.finance](/files/-MhEC-0fvtZFRoG81zxI)

## Issue: Mobile UI

*In rare cases of ui being frozen, no buttons can be pressed.* This happens due to waves.exchange signer opening a background window to access cookies instead of just popping up iframe within the interface. The issue is probably related to GC/thread management of mobile operating systems.

#### **1. Open the tabs in your mobile browser and close "invisible" signer tab:**

![Invisible waves.exchange signer tab on iOS](/files/-MfqaN9bdBYBng7loSjU)

&#x20;

* Close the invisible waves signer tab, try to access the vires.finance interface again,
* Close the vires.finance tab,
* Open waves.exchange in a new tab,
* Open the app in a new tab;

**2. Allow ALL cookies for vires.finance and waves.exchange domains:**

* navigate to Settings -> Site Settings -> Cookies -> **Allow cookies**

![Allowing all cookies on Android](/files/-MgQSmOZKMgYmKflEPv0)

&#x20;

**3. Disable popup-blocking(at least temporarily).**

&#x20;


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