Troubleshooting

Sometimes things are not as smooth as they could be, and here's what you need to do

Issue: Waves Keeper user login rejected

Reset waves keeper settings for vires.finance domain if you see this

Go to Waves Keeper -> Settings -> Permission Control -> clear settings for vires.finance domain

Issue: Desktop UI is frozen

1. Disable all auto-translators and other potential on-the-fly DOM editors

2. Allow ALL cookies for vires.finance and waves.exchange domains(if you're using wx signer)

3. Disable popup-blocking(at least temporarily).

Issue: Signer Error 1004

Possible reasons: the user is in Incognito mode or has disabled cookies

Issue: Signer Error 1001

Signer error 1001

You are experiencing issues connecting to https://nodes.wavesnodes.com(the default endpoint for waveskeeper). This issue is usually temporary, you can either retry instantly or with a few minutes, of change waves keeper settings to connect to any other waves mainnet node.

https://nodes.wavesnodes.com/

Issue: Unable to login, login cancelled, etc

Make sure your browser(mobile or desktop) allows cross-site cookies. On iOS, it might be called "Prevent cross-site tracking" feature that needs to be turned off.

Issue: Brave Browser and waves.exchange signer with seed

If this happens, you need to 1.allow popups and 2.enable cookies

1. allow popups

Allow all cookies for vires.finance

Issue: Mobile UI

In rare cases of ui being frozen, no buttons can be pressed. This happens due to waves.exchange signer opening a background window to access cookies instead of just popping up iframe within the interface. The issue is probably related to GC/thread management of mobile operating systems.

1. Open the tabs in your mobile browser and close "invisible" signer tab:

Invisible waves.exchange signer tab on iOS

• Close the invisible waves signer tab, try to access the vires.finance interface again,

• Close the vires.finance tab,

• Open waves.exchange in a new tab,

• Open the app in a new tab;

2. Allow ALL cookies for vires.finance and waves.exchange domains:

• navigate to Settings -> Site Settings -> Cookies -> Allow cookies

Allowing all cookies on Android

3. Disable popup-blocking(at least temporarily).